Most Skiffr bookings confirm instantly after successful payment. Some partner-led products need manual confirmation — those stay “On Hold” until the operator accepts.
Your confirmation package
- A digital voucher is emailed and usually sent on WhatsApp when payment succeeds
- Your Booking ID (typically starts with VC) appears on the voucher and confirmation email
- Open Dashboard → Bookings to re-download vouchers, receipts, and trip details anytime
- Transfer bookings show meeting instructions and driver contact when assigned
If status is On Hold
On Hold means we are waiting for the local partner to confirm inventory or timing. You are not charged twice. If confirmation takes longer than expected, message Support with your Booking ID — we will chase the partner or help you rebook.
Before travel day
- Re-open your voucher the evening before and check meeting time in local activity time
- Save the Support WhatsApp number and any driver number from the booking page
- Pack any items listed under Activity Details (ID, swimwear, walking shoes)
- For transfers, keep your phone on after landing or before hotel pickup