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Refund Policy
Last updated: October 13, 2025
Refund Eligibility
Understanding when you're eligible for a refund.
Eligibility Criteria
Full Refund Conditions
- Cancellation 72+ hours before start
- Service unavailability
- Booking errors by Skiffr
- Force majeure events
Partial Refund Conditions
- 24-72 hours before start
- Alternative service acceptance
- Special circumstances
Refund Process
Understanding how refunds are processed and timelines involved.
How to Request a Refund
Request Steps
- Contact Customer Service
Required Information
- Booking reference number
- Reason for refund
- Supporting documentation
- Preferred refund method
Processing Timeline
Standard Processing
- Request review: 1-2 business days
- Approval process: 1-3 business days
- Payment processing: 5-7 business days
- Bank settlement: 2-5 business days
Payment Methods
- Original payment method refund
Special Circumstances
Special situations that may affect refund eligibility and processing.
Emergency Situations
Medical Emergencies
- Documented illness or injury
- Family medical emergencies
- Required documentation
- Modified refund terms
Natural Disasters
- Weather-related cancellations
- Natural calamities
- Travel advisories
- Force majeure events
Service Issues
Provider Cancellations
- Service unavailability
- Schedule changes by provider
- Quality issues
- Safety concerns
Technical Issues
- Booking system errors
- Payment processing issues
- Double booking situations
- Pricing errors
Special Consideration Cases
Documentation Required
- Medical certificates
- Government notices
- Insurance claims
- Third-party verification
Review Process
- Case-by-case evaluation
- Priority processing
- Modified refund amounts
- Alternative compensation options
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