Frequently Asked Questions
Answers about vouchers, cancellations, pickups, payments, and traveling in India and Thailand with Skiffr.
How do I receive my booking voucher and tickets?
Once your payment is confirmed, your digital ticket voucher is automatically sent to your registered email and WhatsApp. You can present the mobile voucher directly at the venue.
Are activity times shown in my time zone or the activity's time zone?
All dates and times on product pages, vouchers, and booking emails are in the local time zone where the activity takes place, not your home time zone. For example, a Bangkok tour listed as 09:00 means 09:00 Thailand time (ICT); an India experience uses India Standard Time (IST). Cancellation and change deadlines use the same local activity clock.
Can I modify my tour date or pickup location after booking?
Yes! Simply message our 24/7 WhatsApp concierge with your Booking ID at least 24 hours before the activity starts (local activity time), and our team will update your schedule free of charge when the operator allows it.
What is your cancellation and refund policy?
Most activities and island trips offer a 100% full refund if cancelled at least 24-48 hours prior to departure, calculated in the activity's local time zone. Refunds are processed back to your original payment method in 3-5 business days. See our Refund Policy for full details.
Where will my driver or tour guide meet me for hotel pickup?
For hotel transfers, your driver will meet you in the hotel main lobby holding a greeting sign. Meeting points for airports and piers are clearly detailed on your voucher.
What happens if an outdoor tour is cancelled due to weather?
If the local operator cancels an activity due to safety or bad weather conditions, you will receive a free rescheduling option or an immediate 100% full refund.
Do I need to print my tickets or is a mobile voucher enough?
No printing is required! All our tour partners, attractions, and boat operators accept digital mobile vouchers. Just show the QR code or voucher on your phone at check-in.
Are national park fees, tolls, and admissions included in the price?
Yes, our prices are completely transparent. Inclusions such as national park entry, toll fees, life jackets, and guide fees are clearly itemized on each product detail page.
How do child and infant ticket policies work?
Infants under 3 years old typically travel for free (lap seating on boats/transfers). Child fares generally apply to ages 4, 11. Exact age brackets and height limits are listed under each experience.
Which payment methods are accepted and are transactions secure?
We accept Visa, MasterCard, UPI, NetBanking, and major international credit/debit cards. All transactions are protected with bank-grade 256-bit SSL encryption.
Do I need a Thailand Digital Arrival Card (TDAC) or an India e-Visa?
For Thailand, most foreign visitors must complete the free official TDAC before arrival. For India, many nationalities apply for an e-Visa on the official government portal. See Know before you go on the home page and our help blogs for official links, never use paid lookalike sites.
How can I get an official tax invoice or receipt for business travel?
A tax invoice is automatically generated upon booking completion. You can download it directly from your booking management page or reply to your confirmation email to request a custom corporate billing receipt.
Still need help?
Our support team is available on WhatsApp and email seven days a week.
