Cancellation rules on Skiffr depend on the activity, supplier, and ticket option. The Cancellation section on each product page is authoritative for that booking.
Typical windows
- Full refund: often available when you cancel 72+ hours before start in local activity time
- Partial refund: may apply inside 24–72 hours before start, depending on the product
- Non-refundable: some discounted, peak, or special tickets cannot be cancelled for cash refund
Local activity time
Product pages, vouchers, and booking emails use the local time where the activity takes place (IST in India, ICT in Thailand). Free-cancellation cutoffs are calculated on that clock.
Operator or weather cancellations
If the local operator cancels for safety or weather, you normally receive a free reschedule or a full refund. Contact Support with your Booking ID so we can process the option you prefer.
Full legal terms
Platform-wide eligibility, transfer ride guarantee, and special circumstances are documented on our Refund Policy. Help articles summarize the traveler view; the policy page is the canonical legal text.